Our standard operating guidelines ensure email responses within 4 business hours

Raise & Client exchange their list of holidays before an engagement begins

A SPoC (Single Point of Contact) is identified at both sides (Client and Raise)

It is ideal to have one SPoC per engagement

Ideally, the Client and Raise will share a spreadsheet that contains name, designation, email address, skype name, phone number of all the members authorized to communicate on behalf of them

This spreadsheet must be shared at the beginning of the engagement and must be kept updated at all times

Raise uses the following channels of communication for unhindered interaction

Phone

Email

Teams

Zoom

Google Meet